We are Your iT Department.

If you have worked in an office that has an iT Department then that is us. This means you can Phone, Fax or Email us and get the support that you expect. We at iT Dept know from experience that customers are continually unhappy with the service they get from their own iT departments, Vendors and friends who know abit about computers.

IT Depart only employs Technical personnel that have been trained in the four main business hardware platforms, the four main business operating systems, the four main business programming languages, Customer care and life. All consultants are then further trained to the iT Dept.'s promise and have to keep to their Key Performance Indicators.

Hardware platforms
IBM, Compaq, Hewlett Packard, Toshiba and Digital

Operating Systems
Microsoft Windows NT, Novell NetWare, Lotus Notes and Unix

Programming languages
Visual Basic, C/C++ and Visual C++, Assembler and Java

Customer care
All customers are important, call backs to keep the customer informed, note taking to keep the system notes up to date, seeing the problem through to the end.

Life
I added this because iT Dept. would not employ just anybody who has the above skills, but individuals that either go that little bit further for the customer or others and has experienced life both in the office and the home. These individuals can relate to almost any experience and will relate the customers problems to their own, helping the customer better, as they know what the customer is going through.

IT Dept. promise
OUR CUSTOMERS whether personal, corporate or institutional, can and should receive:
* Quality tested products
* Value for money
* Courteous and pleasant service consistent with a professional approach
* Honest and effective advice
* Full technical support for all product lines
* Clear and practical literature
* Fast delivery of product
* Long term and continued support
OUR SUPPLIERS can and should expect
* A mutually beneficial association
* Honest and professional dealing
OUR STAFF can and should expect:
* Training and support
* A good level of remuneration
* An opportunity to grow with the Company
* To understand that customer's needs are paramount.
To meet these promises iT Dept. will make every effort to:
* Maintain a constant review of existing products and services
* Maintain a constant quality control system for product and services
* Trade in an honest and professional way
* Plan to continue in business for the foreseeable future.

Key Performance Indicators
* The Customer first.
* Answer queries within one or inform customer within one hour of progress.
* All queries should be completed within 24 hours of receipt of query